Classti hesabınızı ve verilerinizi silin

Once you confirm, you are signed out and can no longer sign in with that account. Accounts on the web platform (the school or nursery dashboard) are managed by your institution's administrator: ask the administrator to remove your account, or write to us.

If you cannot use the app, send an e-mail to support@classti.com with the subject “Account deletion request” and these details:

• Your full name.
• The mobile number registered in Classti, with the country code.
• The app: Classti Nursery, Classti Staff, the Classti family app or the web platform.
• The name of your school or nursery, and the branch if there is one.
• Optional: anything else you want deleted, for example specific photos or messages.

If you can, write from an e-mail address or mobile number linked to the account. Before deleting anything we may contact you to confirm that the request is yours, and we tell you by e-mail when the deletion is done.

• Your sign-in account: login details and password.
• Your profile: name, mobile number, e-mail address, photo and preferences.
• The notification tokens of your devices. Notifications stop.
• Your access: you can no longer see the institution's records or, as a parent, your children's information.

Your account is closed as soon as you confirm, or as soon as we have verified an e-mail request. The rest of your personal data is deleted or anonymised within 60 days, including in our backups. The only exception is information the school or nursery must keep by law, described below.

The owner of your school or nursery is responsible for the records of its own work, children and students; Classti processes them on the owner's behalf. Deleting your account does not delete those records when the law requires the school or nursery to keep them:

• Children's records in nurseries: attendance, care, incidents, medication and health records. Kept while the child is enrolled, then for the retention period the nursery sets, or longer where the law requires.
• Students' school records: grades, attendance and certificates, for as long as the school must keep them.
• Staff work records: shifts, attendance and leave, for the period employment law requires.
• Financial records: invoices and payments, for the period required by tax and accounting law.
• Messages you exchanged with the institution may remain in its records.
• Security logs: kept for a limited period to protect accounts and investigate misuse, then deleted.

A parent deleting their account does not delete the child's records. To ask for a child's information to be deleted, contact the nursery or school, or write to us and we will pass the request on. Nursery videos are deleted automatically after 90 days by default in any case.

Our Privacy policy explains how Classti handles personal information and your rights under the Saudi and Egyptian personal data protection laws. For any question, write to support@classti.com.